Privacy policy

Pronova Laboratories B.V., established at Kruitpad 16, 1398 CP in Muiden, the Netherlands, is responsible for the processing of personal data as described in this privacy statement. Pronova Laboratories B.V. considers the careful handling of personal data to be of great importance.

In our processing we comply with the requirements of privacy legislation. In this privacy statement we explain what personal data we collect and use and for what purpose. We advise you to read it carefully.

Kruitpad 16
1398 CP  Muiden
Tel.: +31(0)294466619

Personal data that we process:

Pronova Laboratories B.V. processes your personal data when you use our services, such as through the website, and/or because you provide it to us yourself.

Below you will find an overview of the personal data we process:

– Name and address details
– Telephone number
– Email address
– Invoice address
– Payment details
– Other personal data that you actively provide, for example by creating a profile on this website or by placing an online order, in correspondence and by telephone.
– IP address

Special and/or sensitive personal data that we process:

Our website and/or service has no intention of collecting information about website visitors under the age of 16, unless they have the permission of a parent or guardian. However, we cannot verify whether a visitor is over 16 years of age. We encourage parents to be involved in their children’s online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at and we will delete that information.

For what purpose and on what basis do we process personal data?

Pronova Laboratories B.V. processes your personal data for the following purposes:

– Processing your payment
– Allowing you to create an account
– Enabling us to deliver goods and services to you
– When you purchase a product and agree to the terms and conditions, we are entitled to use your personal data if this is important for quality purposes

Automated decision-making

Pronova Laboratories B.V. does not take decisions on the basis of automated processing on matters that may have (significant) consequences for individuals. These are decisions that are made by computer programs or systems, without the intervention of a human being (e.g. an employee of Pronova Laboratories B.V.).

How long we keep personal data

Pronova Laboratories B.V. does not keep your personal data for longer than strictly necessary to realise the purposes for which your data is collected. We apply the following retention periods for the following categories of personal data:

We maintain a retention period of eight years for all personal data described above. This is based on the tax retention obligation.

Sharing personal data with third parties

Pronova Laboratories B.V. only provides personal data to third parties when this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Our web shop uses cookies. This information is not used to identify visitors personally. When you visit our web shop for the first time, a message will be shown to let you indicate whether or not you agree to this. We place specific cookies to increase the ease of use for visitors. They help in terms of functionality and are intended to assist us to gain insight into the operation and effectiveness of the website.


We take security measures to limit misuse and unauthorised access to personal information. In particular, we take the following measures:

– Access to personal data is protected with a user name and password

– We use secure connections (Secure Sockets Layer or SSL)

Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Pronova Laboratories B.V. and you have the right to data transfer. This means that you can submit a request to us to send the personal data we have in our possession in a computer file to you or another organisation specified by you.

You can send a request for inspection, correction or deletion of your personal data or a request to withdraw your consent or object to the processing of your personal data to

To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. In this copy, include your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number. This is to protect your privacy. We will respond to your request as soon as possible, within four weeks.

How we secure personal data

Pronova Laboratories B.V. takes the protection of your data seriously and takes all appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service department at (

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